Terms of Service

Effective date: February 26, 2026

Orders and payment

Orders are confirmed after successful payment verification or approved manual payment confirmation.

Delivery

Nationwide delivery is supported. Final delivery logistics are confirmed by call after checkout.

Refunds

Refunds are processed only for verified failed delivery scenarios, according to our delivery review process.

Pricing and availability

Product pricing, availability, and merchandising status can change without prior notice.

Support

For order support, contact crossword.co.ke via WhatsApp and provide your order reference.