Contact Us

Have questions, feedback, or need help? We're here to assist you. Get in touch with our team.

Send Us a Message

Please provide as much detail as possible to help us assist you better.

We typically respond within 24-48 hours during business days.

Email Addresses

General Inquiries
hello@crossword.co.ke
Technical Support
support@crossword.co.ke
Billing & Payments
billing@crossword.co.ke
Privacy Concerns
privacy@crossword.co.ke

Response Time

We aim to respond to all inquiries within 24-48 hours during business days (Monday-Friday, 9 AM - 5 PM EAT).

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Frequently Asked Topics

Account & Login Issues

Having trouble accessing your account? Check our FAQ for password reset instructions, account recovery, and login troubleshooting. Most account issues can be resolved quickly through the profile settings.

Premium Subscription

Questions about Premium features, billing, or payments? Contact our billing team for subscription management, refund requests, or M-Pesa payment issues. We accept M-Pesa and all major cards.

Puzzle Content & Suggestions

Love to contribute? Share puzzle theme ideas, report errors in clues or answers, or suggest cultural references for future puzzles. Your input helps us create better Kenyan crosswords!

Partnership Opportunities

Interested in partnering with Kenyan Crossword? We collaborate with educational institutions, brands, and content creators. Reach out to discuss sponsorships, co-branded puzzles, or bulk subscriptions.